Online reviews are an important factor in gaining customer trust. When customers search for a product or service online, they often read reviews before making a purchase. Unfortunately, it is possible for negative reviews to appear on your business’s Google listing, which can damage your reputation and hurt your bottom line. But don’t worry; there are several steps you can take to delete your own google reviews (eigene google bewertungen löschen)and protect your business from future bad press.
Identify the Review
The first step in removing a negative review from Google is to identify it. Go to your company’s Google My Business page and look for any reviews that seem out of place or are obviously intended to be malicious or damaging. Once you have identified the review, you can move on to the next step.
Check if the Review Violates Terms of Service
Google has specific terms of service that apply to all reviews posted on its platform. If a negative review violates any of these terms (such as containing profanity or personal information), then you may be able to get it removed by flagging it as inappropriate. To do this, select “Flag as inappropriate” under the review and explain why you believe it should be removed. If the review does not violate any terms of service, then you will need to take further action in order to get it removed.
Contact the Reviewer Directly
If the review does not violate any terms of service, then the best way to remove it is by contacting the reviewer directly through their Google profile page (if available). Explain why you think their review is unjustified or inaccurate and ask them politely if they would consider removing it or amending their rating/comments accordingly. You may even offer an incentive such as a discount code or free shipping in exchange for a more positive rating/review from them in the future.
Conclusion: Removing negative reviews from Google can be challenging but not impossible with some patience and effort. Identifying which reviews violate its terms of service is key since those can be flagged for removal quickly and easily without having contact with reviewers directly. For those that do not violate any terms of service, however, contacting the reviewer directly may be necessary in order for them to reconsider their opinion or amend their rating/comments accordingly so that it’s less damaging for your business’s reputation. By following these simple steps, you should be able to successfully remove most—if not all—negative reviews from Google and protect your business’s reputation going forward!